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Grubhub’s relief plan for restaurant industry: reduce fees for consumers, not restaurants
The third-party delivery operator says it will reinvest profits on programs designed to drive orders, like reduced delivery fees for consumers
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Grubhub plans to reinvest profits to help drive orders to restaurants by reducing or eliminating diner delivery fees. The company does not plan to reduce commission fees.Grubhub
Grubhub said it plans to reinvest profits into helping the restaurant industry during the COVID-19 pandemic, but the business strategy announced Monday does not include waiving or reducing commission fees, a decision that has escalated the company’s already divisive relationship with industry advocates.